Frequently Asked Questions

You can, but you don't have to. As long as you have the e-mail with the login details with you!

Yes, you can. However, it is recommended to go to the start point of the walk after entering your team name and team members' names before continuing in the app.

You can decide what time you want to walk. You get all the information on your smartphone and do not depend on a guide. By following all the instructions you receive by e-mail, you can start the MovieWalk whenever you want. However, some places may be less accessible early in the morning or late in the evening. Therefore, we recommend walking during the day.

Yes, you can basically walk every day. You do not depend on opening hours. However, some places may be less accessible early in the morning, late in the evening, or on special days. This is why we advise you to walk our MovieWalks during the day.

Certainly! Our walks are always set out in places that are also interesting to visit without the film locations. This way, you (re)discover places using film locations and get to places you might not usually visit.

Yes, in principle, our walks are made for all ages. However, specific film titles may be less suitable for younger children. Besides, the information is written at an adult level. Nevertheless, children often already find it fun to navigate the smartphone and be actively involved. Even if sometimes a film or series is unsuitable for their eyes.

In theory, any MovieWalk is wheelchair-friendly. After all, you and your team determine your route to each location, making it wheelchair-accessible. Sometimes, you may have to make a slight detour because, for example, stairs are used.

Usually, you will walk for about 2-3 hours on our walk, including viewing the movie location. However, you can walk at your own pace, so if you need more frequent breaks, you can just take longer. You can find the length for each MovieWalk on the details page for each walk. Most MovieWalks are around 4 kilometers.

This varies from location to location and depends on the size of an event. If it's a weekly market on a square, you usually will be okay with it during the MovieWalk. But if you plan to walk a MovieWalk during big festivities, we advise you to do the walk at a different time. So always check before you walk if there are any major events at a location!

Yes sure, right! By walking a MovieWalk in a city you already know, you (re)discover the city from a completely different angle. Through film! This will take you to unfamiliar places and give you a different view of the city. In fact, you will always come across something new and fun.

Using our app, you navigate along film locations. Sometimes, we challenge you to recreate an image from the film or series. If this goes well, you can win a place in our MovieWalk of Fame. Of course, only if you give us your permission by sharing the photos on your social media or e-mailing us. If you don't like taking pictures, you can skip the photo challenge by clicking 'skip' below the button.

Each city has its own filming locations and unique spots. The concept remains the same, but the content differs from city to city. This also makes it fun to walk a MovieWalk more often in different cities worldwide.

Yes, whether you are alone, in pairs, or four. A MovieWalk is a unique experience that is fun to share together but also cool to experience alone. We recommend making teams of 2-4 people. This way, everyone is involved in the walk.

You can walk a MovieWalk entirely at your own pace, so take breaks as often as you like. You can continue the walk after your break.

You can even close the app between walks if needed.

• Leave MovieWalk on the phone you are walking with
• Log in again later with your personal login details
• Press OK
• Press: 'or resume with existing team' and then choose your previously entered team name
• Continue the MovieWalk

No, no one from us will be there. You walk MovieWalks whenever you want via your own smartphone. A few minutes after booking, you will receive by e-mail all the necessary information to start your MovieWalk.

After booking a MovieWalk, you will receive an e-mail with all instructions and your login details. From then on, you can start the MovieWalk whenever you want. The login code is valid for 1 year after the booking date.

You run a MovieWalk with the app 'Loquiz'. This app is free to download. Click here for iOS. Or click here for Android.

We strongly recommend using a smartphone at most 3 years old to ensure that a MovieWalk can be done successfully.

You load the MovieWalk once via the app. Once this is done, you will not use anything else from your internet bundle except for uploading the pictures from the photo challenge and when you click videos or links.

In most recent phones with excellent battery life, the battery will be able to last. Still, we recommend bringing a power bank, mainly if you use a dated phone.

No, per MovieWalk, you can use only one smartphone.

You can only pay for a MovieWalk online. The payment methods you can choose include [fill in].

Yes, you can. After your booking and payment, you will receive two e-mails. One with your login details and instructions and one with an order confirmation. The invoice is enclosed with this last e-mail (are you using Apple mail? Then you will not see the invoice as an attachment but only when you click on the paperclip).

If you pay via the credit card option, it can take up to 2 hours for the payment to be approved and completed. Once everything is complete, you will receive an e-mail with your login details and instructions. Did you receive an e-mail after 2 hours? If so, please contact us.

No way! You can walk MovieWalks whenever you want. Once you have booked, you will receive two e-mails within minutes: one with the booking confirmation and one with the login details and explanation. So you can start walking within minutes!

Yes, you can't. Send an e-mail to order@moviewalks.com stating how many MovieWalks you want to take and the billing address. We will send you an invoice. Once the payment has been received, you will be sent vouchers via e-mail which you can use to book the MovieWalks online.

You will receive two e-mails from us: one with the booking confirmation and one with the login details and explanation. Also, check your spam inbox: the mail may have ended up there.
For example, is this not the case because an incorrect e-mail address was entered? Or did you delete the e-mail by mistake? If so, please contact us.

Are you sure you have entered both username and password correctly? Also, pay close attention to the difference between the letter 'o' and the number '0'. If you run with several teams, another team may already have used the code. In that case, use one of the other codes.
Tip! Copy and paste the username and password from your e-mail instead of entering them manually!

Make sure you have entered your username and password correctly. Still can't log in? Delete the app from your phone and download it again. Then try again. Do you get the message 'user not found' or 'unauthorized'? Please contact us.

Is the app up to date? If you have completed the steps (login code/team name/participants), the walk will start once you press the OK button. Have you done this? Then walk a bit and zoom out on your screen to find yourself, the blue dot, on the map.

Open the App Store, go to the Loquiz page, and look for an Update button. If Open appears, it means the app is up-to-date.

Open the Google Play Store app and tap the profile icon at the top right. Tap Manage apps and device. Apps for which an update is available are labeled Update available. Tap Update.

We are happy to help you. Please contact us.

It looks like the game was incompletely downloaded. Make sure you have an internet connection. Exit the game via the menu and then close the app completely. Log in again, click 'or resume with existing team', and then choose your previously entered team name.

Your location may need to be more accurate. Adjust the GPS settings on your smartphone. You can adjust the location accuracy in the settings.

Use the best and most recent phone from the team, which usually has the longest battery life. Make sure you have a full battery, and take a power bank with you if necessary.
Should your phone still run low during the walk, you can continue on another phone. In this case, follow these steps:

• Leave the MovieWalk on the phone that is almost empty
• Log in on the new phone with your personal login details
• Press OK
• Press: 'or resume with existing team' and then choose your previously entered team name
• Continue the MovieWalk with the new and full phone

Chances are you are using an outdated version of iOS/Android or the Loquiz app. Update the version of iOS/Android or Loquiz. Are they up-to-date, but the pins still don't work? Then the wisest thing to do is to use another device from your team. Follow the steps below to continue on another device.

• Leave the MovieWalk on the phone you started with
• Log in on the the other phone with your personal login details
• Press OK
• Press: 'or resume with existing team' and then choose your previously entered team name
• Continue the MovieWalk on the other phone

Chances are you are using an outdated version of iOS/Android or the Loquiz app. Update the version of iOS/Android or Loquiz. Is the app up-to-date, but the layer is still not working correctly? In that case, the wisest thing to do is to use another device from your team. Follow the steps below to continue on another device.

• Leave the MovieWalk on the phone you started with
• Log in on the the other phone with your personal login details
• Press OK
• Press: 'or resume with existing team' and then choose your previously entered team name
• Continue the MovieWalk on the other phone

Chances are you are using an outdated version of iOS/Android or the Loquiz app. Update the version of iOS/Android or Loquiz. Is the app up-to-date, but is the layer still not working correctly?
Then check if your phone's rotation lock is disabled.

You book 1 walk per team. We recommend making teams of 2-4 people. This way, everyone is involved in the walk. With 16 people, you then make 4 teams and thus buy 4 MovieWalks in total.

You have received different login details for each team. One person per team will log in, and the MovieWalk will be done on that person's smartphone. We recommend starting 10 minutes apart. This way, you do not walk simultaneously and are not waiting for each other at the locations.

We then recommend starting 10 minutes apart. This way, you do not walk simultaneously and are not waiting for each other at the locations. After all, you are all walking the same route!

Yes, there is! Along the way, you will be challenged to recreate images from films on location. The best creations, if they wish, have a chance to win a place in our MovieWalk of Fame. The images created will be saved on the smartphone you use to do the walk. Afterward, you can decide together who made the best image. This way, you add an element of competition during your MovieWalk.

If your hospitality business is in the middle of a city, you can offer a MovieWalk to your guests. You can combine the walk with, for instance, coffee/tea beforehand and drinks, lunch, or dinner afterward. Or even an overnight stay. Feel free to contact us for the possibilities.

Several cities and locations are adopting MovieWalks as a unique way to explore the area. They promote it through their information channels, and it is possible to sell MovieWalks at a discount through affiliate deals. Feel free to contact us for the possibilities.

Sure! Please contact us for all possibilities.